FAQs

How do I place an order?

If the product you're interested in is available at Shop, simply add it to your cart and proceed to checkout; for items requiring customization, fill out the necessary forms before adding to cart, and if you can't find what you're looking for, sign up and we'll reach out to assist you promptly.

How can I request a personalized quote for milestone occasions?

Milestone occasions deserve deeply personal touches to make the event even more memorable to you and your guests. Rather than offering pre-priced packages, I will put together a proposal that’s bespoke to you. Tell me about the event you’re planning and request a quote via the form below. I also offer semi-custom invitations, so please mention this if you’re inspired by anything you see in my current gallery.

What happens after I request a quote?

I’ll review your request form and get back to you within 5 working days with a proposal. This not only outlines the price of the personalized package but will also contain additional suggestions of how we can give your big day the WOW factor. If you’re happy with the proposal, we’ll both sign a contract and I’ll ask you to put down a deposit.

What is the design and revision process like?

Once I have received all of the details for your event, I will kick-start the 3–4 week custom design process with a mood board and color scheme to help you envisage the final outcome. And then the real fun begins: We’ll play around with different font styles, wax seals, and envelopes until we establish an impeccable running theme for your event.

How long does production, assembly, and delivery take?

This is when the magic happens. Once we have perfected every detail of the designs, the printing and production process will take place — spanning approximately 3-4 weeks in total (after we receive sign off for production and all final payment). Seeing our collaborations come to life really is the highlight of the whole process and gets you feeling excited about the big day ahead! Due to customization of each suite. We do not offer refunds or cancellations.